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Our Patients
Your Privacy Is Important To Us!
Our Commitment to Your Healthcare
At Wayne General Hospital, our patients are our first priority. For over 70 years, we have been healing our community and providing quality care because we believe that your well-being should come first. Our staff is dedicated to ensuring that your hospital stay or treatment plan is the best possible. With over 70 years of experience in providing medical care, we understand how hard a hospital stay or medical problem can be and that a patient’s family and friends are critical team members in a patient’s recovery. Our services are designed to serve the physical, spiritual, and relational needs of our patients as well as providing easy access to your medical data so that you and your family can make the most informed decisions about your care.
Admission
You have been admitted to Wayne General Hospital by your doctor, who is also a member of our medical staff. We will keep admission procedures as simple as possible, but we need basic information to meet state and regulatory requirements. Information provided will be held in confidence. If you are having outpatient surgery, pre-admission registration is needed to facilitate a smooth entry into the hospital on your day of surgery.
What To Bring
You need to bring only essential toiletry articles. You may be more comfortable if you bring your own pajamas, robe, and slippers. Maternity patients should bring clothing for the new baby to wear home on discharge. All personal electrical equipment must be safety checked by ourmaintenance staff prior to use in our hospital. Only battery-powered equipment may be used without prior approval from the maintenance staff.
Personal Belongings
Patients are responsible to care for all personal belonging brought into the Wayne General Hospital facility. We are not responsible for replacing lost or damaged items. We highly recommend that patients only bring essential items with them to the hospital. All valuables and other precious belongings should be left at home or with a loved one when the patient is admitted.
Your Valuables and Personal Items
You are encouraged to leave valuables and money at home or with family members. If you have valuables or money with you, we will provide you with a “valuables” envelope and this envelope will be locked in the Business Office safe.
You will be given a receipt and may reclaim your valuables Monday-Friday, with the exception of holidays. Please ask your nurse for assistance in securing or reclaiming your valuables.
Tobacco Free Policy
Wayne General Hospital has joined other hospitals across the nation in becoming a tobacco-free campus. Tobacco products (cigarettes, cigars, pipes and smokeless tobacco products such as snuff or chewing tobacco) or E-cigarettes may not be used inside Wayne General Hospital, on the grounds and parking lots, or in any of the medical office buildings. We believe we have a responsibility to take a leadership role on this major health issue and promote a healthy environment by being tobacco-free. As a healthcare provider, we are committed to the health and safety of our employees, physicians, volunteers, visitors, and patients. We will be happy to provide tobacco cessation information to you. Please notify your nurse or discuss this with your physician if you would like to receive more information.
Your Room
All of our rooms are private and are equipped with a sleeper sofa and television. There is a phone in the ICU waiting room for family members. Wifi is available in patient rooms; ask your nurse for the password.
Your bed, the nurse call system, and the TV operate with bedside controls. Your nurse will show you how to use these controls.
Each room also has a private telephone line. Local calls may be made by first dialing “9”. Long-distance calls must be placed on a calling card or made “collect”. The caller should dial 601-735-5151 and ask to be directed to your room.
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Bed Rails
Bed rails are on your bed and are raised for safety purposes; no more than three rails should be raised at any given time. Do not lower them yourself. Call the nurse for assistance.
Wheelchairs
Wheelchairs should be locked before you get in or out of them. Do not stand on the foot rests.
Security
Security cameras monitor the building and parking areas for your safety.It is the policy of Wayne General Hospital to have measures in place for the protection of staff from violence/harassment from patients and/or visitors to the hospital. Forms of violence/harassment include but are not limited to any form of physical violence, vulgar language directed at the employee, inappropriate sexual advances, screaming at or threatening the employee, and photography or videoing the employee without their expressed consent.
If you smell smoke, do not attempt to put out the fire by yourself. CALL THE NURSE immediately.
Your Environment
Diets are prescribed by your physician. Be sure to ask your doctor or nurse before eating or drinking any food or fluid items not served to you by the hospital staff. Your medications are ordered specifically by your physician. DO NOT take any medications you brought into the hospital with you. The hospital will supply all your ordered medications. This is important so that you do not over-medicate yourself or take any medications which might not be compatible with new medications ordered by your physician. All home medications should be sent home with family.
Home Medication Exception
Medicare and Medicare Advantage patients who are (1) admitted to observation or (2) who are changed from an inpatient admission to observation will be asked if they want to take their own home medications (which includes insulin). If they elect to take the hospital medications, they will receive a bill for those medications. If the patient takes narcotics at home and the doctor orders to continue them, the narcotics will be given from hospital stock per no charge to the patient; therefore, please send narcotics home with family. (Medicare Outpatient Observation Notice (MOON- ACT).
Cafeteria Services
Breakfast- 6:30 A.M. - 8:00 A.M.Lunch - 11:00 A.M. – 1:00 P.M. (Monday – Friday)Lunch - 11:00 A.M – 12:30 PM (Saturday and Sunday)Dinner -5:30 P.M. - 7:00 P.M.*The cafeteria is closed Saturday and Sunday for dinner.
Coffee is available in the cafeteria.
Cafeteria Services
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Insurance and Billing:
Insurance Questions 601-735-7105
Self-Pay Questions 601-735-7105
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- We encourage all patients to learn about the cost of their healthcare prior to any planned visits to the hospital.
- For those with health insurance, please contact your insurance provider to find out what services are covered and co-payment and deductible amounts. Medicare and Medicaid patients should also check their plan's coverage.
- If you do not currently have health insurance, please contact our Patient Access Representative at 601-735-7105. They can guide you, provide estimates for your bill, and design a plan to assist you with payment. Based on the information you provide, you may qualify for financial assistance.
- For those with health insurance please contact your insurance provider to find out what services are covered and co-payment and deductible amounts. Medicare and Medicaid patients should also check their plan's coverage.
- Wayne General Hospital does contract with some out-of-state Medicaid Plans.
- It is your responsibility to check your health care policy to see if it has any restrictions or special criteria.
Health Insurance Providers
Wayne General Hospital participates in many health insurance plans.It is very important that you contact your insurance provider prior to receiving hospital care whenever possible. Each insurance plan may have different “out-of-pocket” costs. Some physicians who may provide care within our hospital may not participate in the same insurance networks as the hospital. Check with your physician who is arranging your hospital care to see which insurance plans the physician participates.
Charge Transparency
Wayne General Hospital helps you know the cost of a hospital service before receiving it.
For more information about our charge transparency, contact us at 601-735-7105.
Patient Financial Resources
Please visit our Patient Financial Resources page
for further information regarding billing and insurance.
Medical Records/Patient Portal
Medical Record Assistance:
Our patient portal offers free secure online access to select portions of your electronic medical record. For your convenience, you may also request your medical records in our medical records office.
Thank you for choosing Wayne General Hospital.
Generations of Our Family
Taking Care of Your Family!
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Customer Service
Our goal is to resolve any patient complaint at the bedside as soon as possible. Please inform your nurse/caregiver of any complaint that you may have. If he/she is unable to resolve your complaint, please ask to speak to a supervisor. If your complaint is still not resolved, you may contact the Customer Service Coordinator/Quality Director at 601-735-7340. The Customer Service Coordinator/Quality Director will work with you and your family to resolve any concerns you may have.
If the concerns cannot be resolved through the hospital, you may call the Mississippi State Department of Health at 800-227-7308 or DNV at 866-496-9647.
There is a suggestion box located in the Emergency Room Lobby. We welcome your suggestions and your comments.