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Welcome Patients and Visitors
Patients and Visitors
At Wayne General Hospital, our patients are our first priority. For over 70 years, we have been healing our community and providing quality care because we believe that your well-being should come first. Our staff is dedicated to ensuring that your hospital stay or treatment plan is the best possible. With over 70 years of experience in providing medical care, we understand how hard a hospital stay or medical problem can be and that a patient’s family and friends are critical team members in a patient’s recovery. Our services are designed to serve the physical, spiritual, and relational needs of our patients as well as providing easy access to your medical data so that you and your family can make the most informed decisions about your care.
Learn More About Our Policies and Forms Here:
Disclaimer
The information on this website is provided as a service by Wayne General Hospital for educational purposes only. It is not a substitute for medical care, and medical advice, and services are not being offered. If you have or suspect you have a health problem, you should consult your physician.
Health information on this website is intended as an informational and educational service. Provision of this information and educational service neither implies nor guarantees that a treatment, procedure, or healthcare service necessarily will be provided in whole or in part. Services are provided by Wayne General Hospital at its sole discretion consistent with the highest quality standards including but not limited to safety. For more information about whether a specific service or procedure is offered and/or is right for you, consult your care practitioner.
Wayne General Hospital complies with applicable Federal civil rights laws and does not discriminate on the basis of immigration status, race, language, color, sex, national origin, disability, religion, age, sexual orientation, or gender identity. Wayne General Hospital do not exclude people or treat them differently because of race, color, national origin, age, disability, or sex. You may request to view a full version of the Nondiscrimination Statement.
Nondiscrimination Statement
If you believe Wayne General Hospital has failed to provide these services or discriminated in another way on the basis of race, color, national origin, age, disability, or sex, you can file a grievance with the Wayne General Hospital Customer Service Director at 601-735-7340, or by mail at 950 Matthew Dr. Waynesboro, MS. You may file a civil rights complaint with the U.S. Department of Health and Human Services, Office for Civil Rights, electronically through the Office for Civil Rights Complaint Portal, or by mail at U.S. Department of Health and Human Services, 200 Independence Avenue, SW, Room 509F, HHH Building, Washington, D.C. 20201.
Personal Belongings
Patients and visitors are responsible to care for all personal belonging brought into the Wayne General Hospital facility. We are not responsible for replacing lost or damaged items. We highly recommend that patients only bring essential items with them to the hospital. All valuables and other precious belongings should be left at home or with a loved one when the patient is admitted.
Forms
Below are some of the forms our patients will be asked to sign, requested of or may frequently need during their course of medical treatment.
Visitor Policies
It is requested that you have only two visitors in your room at a time. Visitation is from 6:00 AM to 9:00 PM . After 9:00 PM, should family members wish to remain with you, only one family member or designee is to stay in your room. All minors must be accompanied by an adult. Visitors may be requested to leave a patient’s room or any unit at any time in order to facilitate the care, well being, and privacy of our patients.
For security purposes, all entrances are locked from 9:00 PM – 6:00AM. Visitors entering the hospital after 9:00 PM must enter through the emergency room and sign in on the visitors’ log. For visitor concerns, contact may be made with Security through the Emergency Room.
ICU Visitation Policy
Visitation in our ICU is limited to allow for controlled continuity of care. We ask that concerned family/friends call the ICU waiting room to get updates from family members. That number is 601-735-7239. When unable to be here, immediate family members may call the nurses station at 601-735-7260.
Visiting hours are at 6:00 AM, 10:00 AM, 2:00 PM, 6:00 PM, and 8:00 PM.
- Two visitors at one time will be allowed in the patient’s room for the 30-minute visitation period.
- Visitors may be switched, with only 2 visitors remaining at any given time during the 30-minute visitation period.
- Visitors must wash their hands before entering and upon leaving the ICU. Alcohol-based hand-washing foam is provided.
- One family member will be allowed to sleep at the bedside of a pediatric patient.
- Family members will not routinely be allowed to sleep at the bedside of adults in the ICU.
- A maximum of 3 visitors per patient will be allowed to stay in the ICU waiting room. The first-floor lobby is available for other family and friends.
- No personal electrical appliances are to be used in the waiting room.
- Pastors are permitted flexible visiting hours as long as it does not interfere with patient care or the privacy of other patients.
- Special circumstances may be allowed at the discretion of the ICU Nurse in regard to visitation. Please respect the Nurse’s decision. She/he will make decisions based on the best interest of all ICU patients.
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Tobacco Free Policy
Wayne General Hospital has joined other hospitals across the nation in becoming a tobacco-free campus. Tobacco products (cigarettes, cigars, pipes and smokeless tobacco products such as snuff or chewing tobacco) or E-cigarettes may not be used inside Wayne General Hospital, on the grounds and parking lots, or in any of the medical office buildings. We believe we have a responsibility to take a leadership role on this major health issue and promote a healthy environment by being tobacco-free. As a healthcare provider, we are committed to the health and safety of our employees, physicians, volunteers, visitors, and patients. We will be happy to provide tobacco cessation information to you. Please notify your nurse or discuss this with your physician if you would like to receive more information.
Patient Rooms
All of our rooms are private and are equipped with a sleeper sofa and television. There is a phone in the ICU waiting room for family members. Wifi is available in patient rooms; ask your nurse for the password.
Your bed, the nurse call system, and the TV operate with bedside controls. Your nurse will show you how to use these controls.
- Each room also has a private telephone line. Local calls may be made by first dialing “9”. Long-distance calls must be placed on a calling card or made “collect”. The caller should dial 601-735-5151 and ask to be directed to your room.
Valuable and Personal Items
You are encouraged to leave valuables and money at home or with family members. If you have valuables or money with you, we will provide you with a “valuables” envelope and this envelope will be locked in the Business Office safe.
You will be given a receipt and may reclaim your valuables Monday-Friday, with the exception of holidays.
Please ask your nurse for assistance in securing or reclaiming your valuables.
Cafeteria Services
Breakfast- 6:30 A.M. - 8:00 A.M.
Lunch - 11:00 A.M. – 1:00 P.M. (Monday – Friday)
Lunch - 11:00 A.M – 12:30 PM (Saturday and Sunday)
Dinner -5:30 P.M. - 7:00 P.M.*The cafeteria is closed Saturday and Sunday for dinner. Coffee is available in the cafeteria.
Cafeteria Menu
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Payment and Insurance
Arrangements for full payment of your hospital bill or assignment of insurance benefits sufficient to cover your hospital expenses are expected at the time of admission. We will assist in expediting claims but you are ultimately responsible for payment of your account. If you are to be reimbursed by others for the cost of your hospitalization, you should make arrangements for payment prior to discharge. Wayne General Hospital cannot be responsible for obtaining third party payments. If you anticipate difficulty in financing your hospitalization, please call the business office, Monday – Friday, 8:00 A.M. - 4:30 P.M. Arrangements for budgeted payment of hospital bills can be made. You will be asked to provide the following insurance information: the insurance company’s name and address, the policy holder’s name, the policy number, and where group policies are involved, the name and address of the employee’s insurance company, if applicable, as well as a copy of your insurance card. Some physician charges may not be included in your bill. Wayne General Hospital has a utilization review department that has processes in place to provide notification, pre-certification, etc. as required by the insurance company; however, it is the responsibility of the patient to make certain that the insurance information is turned in as soon as possible because some payers will deny coverage if authorization is not obtained within 24 hours.
Financial Assistance Policy
Wayne General Hospital has a financial assistance policy to provide assistance for patients that meet the guidelines for assistance based on income and household size and/or insurance status. Information packets regarding these policies can be obtained for the collection manager or registration areas.
Customer Service
Our goal is to resolve any patient complaint at the bedside as soon as possible. Please inform your nurse/caregiver of any complaint you have. If he/she is unable to resolve your complaint, please ask to speak to a supervisor. If your complaint is still not resolved, you may contact the Customer Service Coordinator/Quality Director at 601-735-7340. The Customer Service Coordinator/Quality Director will work with you and your family to resolve any concerns you may have. If the concerns cannot be resolved through the hospital, you may call the Mississippi State Department of Health at 800-227-7308 or DNV at 866-496-9647.
There is a suggestion box located in the Emergency Room Lobby. We welcome your suggestions and your comments.
Advance Healthcare Directive/Living Will/ Durable Power of Attorney
You have the right to give instructions about your own healthcare. You also have the right to name someone else to make healthcare decisions for you. If you have an advance directive, please leave a copy with us. Should you have questions or need assistance with initiating or revising your advance directive, contact Social Services at 601-735-7320. Advance directive forms are available in Medical Records.
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Living Will
Plan now...because you love them.
All too often, families are put in the unfortunate position of needing to make decisions about their loved ones' health care. If you have not discussed your wishes with your family, these decisions become all the more difficult.
As a competent adult, you have the right to control decisions about your future medical care, including the right to accept or refuse treatment. Making decisions about future medical care and sharing your wishes with your loved ones is truly a gift to your family and friends. Talking about your preferences for treatment will save your family the heartache of having to make decisions for you without knowing your wishes. Your family will feel reassured that they are respecting your wishes. The time to plan is now!
Planning for the future can involve not only discussing your preferences with your family, but also putting those wishes in writing. Forms which can help you do that are Advance Directives and Living Wills.
What are Advance Directives and Living Wills?
Advance Directives
An Advance Directive is a written instruction that you make while you are mentally competent that states how you want your health care decisions to be made if you become incapacitated or cannot express your wishes. Advance directives guide your physician and other health care professionals and relieve your family and friends from the burden of guessing what types of treatment you would want to receive. Alabama statutes recognize two different types of advance directives: the Advance Directive for Health Care and the Durable Power of Attorney.
What Do I Do With My Advance Directive if I have one?
Once you have completed your Advance Directive, place one copy with your important documents. Let your loved ones, your health care proxy and alternate proxy know that you have an Advance Directive and give them a copy. Be sure that one copy of your Advance Directive is included in your medical record at your physician's office. Bring a copy with you to be placed in your chart for all hospitalizations.
This information is available to inform, not to advise. This is not intended to be a substitute for legal, medical or other professional advice. Please consult your attorney and family physician for further information.
Living Will
A Living Will describes the kind of life-sustaining care you would want only if you had a terminal condition or were in a state of permanent unconsciousness, which includes persistent vegetative state or deep coma. The declaration directs your physician whether to withhold or withdraw life-sustaining treatment or a feeding tube if you are not able to speak for yourself. A Living Will does not give authority to make all health care decisions on your behalf.
Durable Power of Attorney
A Durable Power of Attorney appoints a proxy to make health care decisions for you, in collaboration with your personal physician, if you lose the ability to make health care decisions for yourself. Your proxy can tell the physician or hospital exactly what care you would want in all types of health decisions, not just those concerning life-sustaining treatment.
Mississippi's "Gift of Life" Act
In April 1998, both chambers of the Mississippi legislature passed the Mississippi Uniform Healthcare Decision Act, otherwise known as the “Gift of Life” Act. This law requires Wayne General Hospital, as well as other hospitals in the state, to refer all potential organ donors to the Mississippi Organ Recovery Agency and /or the Mississippi Lions Eye and Tissue Bank for evaluation for suitability to donate organs and/or tissues. To comply with this law, Wayne General Hospital will notify these agencies of all impending deaths and deaths. If a medical evaluation indicates the potential for organ/tissue donation, a representative of these agencies will contact the next of kin and will inform them of the option to donate organs and/or tissues or to refuse to donate organs and/or tissues.
Hospital Chapel
Wayne General Hospital has a Chapel for use by the patients and their families. It is located on the first floor, main hallway past the elevators and adjacent to the Surgery Waiting Room. The Chapel affords a place for prayer and meditation and is open at all times.
Emergency Planning Activities
In meeting state and national requirements for healthcare facilities, we engage in routine scheduled emergency training activities to ensure that the staff and the facility are prepared to meet the needs of others in the event of an unforeseen natural or man-made emergency incident.
In the event of the activation of the Emergency Operations Plan, trained staff will coordinate your care and the care of others in an effort to provide safe, efficient care for all. Patients, family, and visitors will be encouraged to follow the instructions and directions of the competently trained staff, to remain calm, and to communicate with staff regarding needs or concerns.
Patient Portal-Helping You Stay Informed
Wayne General Hospital offers a Patient Portal to allow you to be actively engaged in your Healthcare. If you are not already signed up, please ask your nurse for more information. Through the HealtheLife mobile app, you will have easy access to your healthcare. Please download the HealtheLife application. After you download the HealtheLife app., contact your healthcare provider to create an account for you. This will help you to gain access to your secure HealtheLife account.
Please see the example of the HealtheLife app below.
Stay Engaged in Your Healthcare
Download Your HealtheLife App. Today!
Do you need more information about the patient portal? Click Here
